General terms

Scope

These terms apply between iSearch App Sweden AB (“iSearch”, “we”) and the organisation using iSearch (“the customer”). The service is intended only for companies, public bodies and other organisations. If a written agreement has been signed, it takes precedence over these terms.

The service

iSearch is software for assistants that answer from the customer’s own documents. It can run in the customer’s own environment or in a separate environment of its own that we run in Sweden. The scope is set out in the quote or agreement.

Rights to iSearch

We own all rights to iSearch, including the software, interface, documentation and trademarks. The customer is granted a right to use the service under these terms. No other rights are transferred.

Licence

The customer may use iSearch in its own operations during the term of the agreement, for the number of users and the scope agreed. The right is non-exclusive and may not be transferred or sublicensed without our written consent.

The customer may not copy, modify, decompile or otherwise attempt to derive the source code of iSearch, except to the extent permitted by mandatory law. Nor may the customer circumvent technical protections or limits, use the service to develop a competing product, or make the service available to anyone other than the users covered by the agreement.

Customer content

The customer owns the material added to iSearch and the answers and drafts produced. We use the material only to deliver the service to the customer and never train models on it.

The customer is responsible for having the right to use the material. When meetings are recorded, the customer is responsible for informing participants and for making the recording in line with the rules that apply to its organisation.

Use

The customer is responsible for how the service is used within the organisation, for who is given access and for keeping login details secure. The service may not be used for unlawful content, to infringe the rights of others or in a way that harms or disrupts the service. The customer notifies us without delay if unauthorised access is suspected.

AI answers

iSearch produces answers and drafts using language models. Answers are based on the customer’s documents and show their sources, but they may be inaccurate or incomplete. A person should review answers before they are used in decisions or passed on. Answers support the work and do not constitute legal, medical or financial advice.

iSearch is not intended for making diagnoses, choosing treatments or otherwise making decisions about individual patients. In healthcare, clinical staff review the drafts and remain responsible for the medical records.

Public AI services

The customer can choose to use public AI services from other providers. When the customer does so, that provider’s own terms and processing also apply to that part of the service. iSearch can be used entirely without such services.

Personal data

When we process personal data on the customer’s behalf, a data processing agreement is concluded where needed. It takes precedence over these terms in matters of personal data. How we process personal data as controller is described in our privacy policy.

Confidentiality

Each party keeps information about the other party’s business that is not publicly known confidential, during the term of the agreement and for three years after it ends. This does not apply to information a party is required to disclose by law, by a decision of an authority or under the principle of public access to official records.

Availability and support

When we host the service, we work to keep it available and running well. Service levels for availability and support apply only if agreed in writing. The service may occasionally need to be taken down for maintenance, and we give notice of planned maintenance when possible. We develop iSearch continuously and may change features, but we do not materially reduce what the customer has agreed to during the term.

Suspension

We may temporarily suspend access if the service is used in breach of these terms, if needed to protect the service or other customers, or if an invoice remains unpaid after a reminder. We notify the customer in advance when possible and restore access once the cause has been dealt with.

Term and termination

The term and notice period are set out in the quote or agreement. Either party may terminate the agreement with immediate effect if the other party materially breaches it and does not remedy the breach within 30 days of a written reminder, or if the other party becomes bankrupt or can otherwise be assumed to be insolvent.

When an agreement for hosting by us ends, the customer is given the opportunity to export its material. We then delete the customer’s data as set out in the agreement, unless the law requires otherwise.

Prices and payment

Prices and payment terms are set out in the quote or agreement. Late payment incurs interest under the Swedish Interest Act.

Liability

Our total liability is limited to the amount the customer has paid for the service during the twelve months immediately preceding the event giving rise to the claim. We are not liable for indirect loss, such as loss of profit, loss of production or loss of data. Nor are we liable for loss caused by the customer’s material, by the customer’s own environment when the service runs on the customer’s side, or by public AI services chosen by the customer. These limitations do not apply in cases of intent or gross negligence.

The customer indemnifies us against claims from third parties arising from material added by the customer or from use of the service in breach of these terms.

Force majeure

Neither party is liable for delay or failure to perform caused by circumstances beyond its control, such as war, decisions by authorities or major disruption to power supply or communications.

Changes to these terms

We may change these terms. Changes that are to the disadvantage of an existing customer take effect for that customer no earlier than 30 days after we have given notice of them. The customer may then terminate the agreement with effect from the day the change takes effect.

Governing law and disputes

These terms and agreements for iSearch are governed by Swedish law. Disputes are settled by the general courts, with Stockholm District Court as the court of first instance.

The website

Content on isearch.app, including articles, the glossary and guides, is general information and does not constitute an offer or advice. We aim to keep it accurate but cannot guarantee that it is always complete or up to date. We send a quote once we have understood your needs.

Text, images and guides on the website are protected by copyright and may not be reproduced for commercial purposes without our permission. You are welcome to link to and quote them with attribution.

Contact and language

iSearch App Sweden AB, org. no. 559410-3367, hello@iSearch.app.

These terms are available in Swedish and English. In the event of any discrepancy, the Swedish version prevails.